Changes to NCS Policy
At NCS we respect the rights of our customers, and are committed to building customer trust by maintaining that respect in all aspects of our business, both public and private. Any customer information we obtain through either our website or any other channel will be used internally to assist with marketing and sales analyses. All information is held in strict confidence and will never be sold or redistributed to any unaffiliated third party. Any resulting communication that NCS sends to the customer will have the opportunity for removal from future communications.
All orders must include the following information. Failure to do so may result in delays.
All prices are in U.S. Dollars and subject to change without notice. You will be notified if the price on your Purchase Order differes from the actual price by more than 10%, otherwise PO confirmations will be given only when requested. Discounts may be available depending on stock, or may be available for loyal repeat customers. Orders may be placed by Email, fax, or phone. Orders are net 30 days, and a credit application will be required for new Buyers. NCS accepts the usual credit cards- VISA / Mastercard / American Express, and for your convenience, we also accept PayPal. Invoices not paid within 30 days will be assessed late fees, $25 per month or 1.5% of the invoice, whichever is greater. Written quotes on larger quantities are good for 60 days except in the event that the starting materials are no longer available. When requested by the Buyer, NCS will enter into an NDA before quoting custom synthesis services, which include bulk synthesis, design services, or research and development. Once shipped by NCS and received by the Buyer, Standard Products that meet the specifications on the label may not be returned for a refund. In the case of Custom Products, a purchase order must be cancelled within 24 hours after being sent. After 24 hours, the NCS cancellation fee is 50% the value of the purchase order. Once custom synthesis has begun, the order cannot be cancelled, and will be paid in full.
NCS sells Standard Products in quantities of 50mL/100mL/500mL for Organometallics in solution which typically ship in 1-2 business days; and also in quantities of 1g/5g/25g for Reactive Intermediates which typically ship in 2-5 business days depending on complexity. We also offer Custom Products, which besides design services and research and development, include synthesis in quantities up to 100L for Organometallics in solution as well as 5Kg for Reactive Intermediates. Custom products will be handled on a case by case basis. As noted above, the purchase request must contain the Buyer’s preferred shipper including their account number. Otherwise, NCS reserves the right, in its discretion, to determine the exact method of shipment. Typically, NCS ships next day air for domestic shipments (~$50), and FedEx International Priority for international shipments (~$100). For international shipments, foreign taxes, duties, and fees associated with shipping will be charged by FedEx directly to the Buyer; therefore, the FedEx account number must be provided by the Buyer. If the Buyer does not provide a FedEx account number, then the package will be shipped using UPS or DHL.
Hazards and Liability
NCS sells research chemicals for only research and development, not for food, drugs, cosmetics, agricultural, or other household products. Because NCS does not sell to individuals, all purchases must be made through a business, research/biotech company, or a college/university. NCS reserves the right to refuse sale to any customer. Likewise, as a condition of sale, the Buyer/User must be properly trained and experienced in the field of chemistry to properly handle and use the products. The responsibility of safe use of our products rests entirely with the Buyer/User. NCS is not liable for any loss resulting from the handling and/or use of our products. By purchasing from NCS, the Buyer/User certifies that their use of the products will not violate any law or regulation. Furthermore, the Buyer/User agrees to indemnify and hold harmless NCS, its Employees, Agents, Successors, Officers, and Board of Directors; and assigns, from and against any suits, losses, claims, demands, liabilities, costs, and all expenses that NCS incurs as a result of claims against NCS based on negligence or violation of policy or contract brought about by the Buyer/User. NCS stands behind its products 100%, and warrants that the supplied products meet the specifications on the labels. NCS makes no other warranties, expressed or implied, and will not be held liable for mishandling, misuse, or changes that may occur, e.g. discoloration, degradation, polymerization, etc…, upon the Buyer/User handling, using, manipulating or storing our products. Upon receipt of our product, the Buyer/User must notify NCS within 48 hours if the product does not meet the specifications on the label or if the product is damaged. NCS will indemnify the Buyer/User either with a replacement product or an amount not to exceed the purchase price of the product. After 48 hours, the products are deemed to conform to policies herein; and therefore, are irrevocably accepted by the Buyer/User.
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